FAQs

Purchases can be made from our online store, authorized reseller and dealers.  Please get in touch with us if you need further help in making a purchase.

Accounts are great as you can record your purchases from us over time. We also have an option to checkout as a guest if you prefer.

The fastest way to contact us is to use the contact form on the Contact Us page.  Our business hours are Monday to Friday from 9 am to 5 pm and we will do our best to respond quickly during these hours.

We strive to process orders as quickly as possible.  We will try to accommodate any order change if possible. The quickest way to get in contact with us is by using the contact form on our Contact Us page. Please include your order number and let us know what changes need to be made. We will be sure to let you know, as quickly as possible, whether we can make the changes.

Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 2 business days, please let us know using the contact form on our Contact Us page. We will be happy to find out what exactly is going on with your order.

We do not accept returns for “incorrect choice” or “change of mind” so please choose your products carefully.  In special cases, we may agree to exchange incorrectly ordered items that are still in brand new (sealed) condition including the packaging (If an exchange is approved a 10-20% restocking fee will apply). Any freight and insurance costs to return the item to us are at your expense. This includes the liability for any lost freight.

If your Summit Creative Product has a manufacturer defect in our three-year warranty period, we will, of course, repair or replace it for you at no cost.